Tour Operation Specialist

About us:

The Original Athens Walking Tours is a business unit of City Contact and has been a pioneer of immersive tour experiences in Athens since 2004. It is usually ranked among the most acclaimed European walking tour operators. Until today hundreds of thousands of people from all over the world have enjoyed a guided tour with us. Our mission is to give the world a better view of Greece! Powered by a team of over 80+ guides and 40+ business experts, we are headquartered in the vibrant district of Koukaki, only a few minutes by foot from the Acropolis and the Syngrou FIX metro station.

We are looking for:

We are hiring a people-oriented Tour Operation Specialist who will join our vibrant team that services customers from all over the world. We want a team player who enjoys helping people and overcoming challenges with effectiveness and positive spirit. We actually imagine a person who will make our guests fall in love with Athens and our tours!

What you will do:

You will work in the Tour Operation Team either part-time or full-time, and max. 40 hours per week (we don’t like working crazy long hours). 

• In the first month you will be trained in all team roles: Tour Guest Hosting, Customer Support, Guides Coordination and Sales. 
• We will help you identify the role that makes you the most productive and happy. 

To give you an idea: 

• The Hosting Specialist welcomes our guests as they embark on their exploration of Athens. You meet and greet them at the meeting points, check them in, provide orientation, tickets and essential equipment ensuring that all tours start on time.
• As the Support Specialist you spend more time at our office in Koukaki supporting customers and your colleagues by phone or email, managing bookings, talking with partners to resolve related cases, and taking care of various administration tasks. 
• Being the Guides Relations Coordinator you organize our daily collaboration with the guides who run the tours. 
• In the role of Sales Specialist you focus on bringing new customers to book our tours. 

What you bring:

• Strong communication skills in English & Greek, both written and oral
• At least 2 years of work experience in any of PR, Sales, Account Management, Customer Support, Hotel/Bar/Restaurant or other related people-facing roles
• A degree in Tourism, Business Administration, Marketing, Sales, History & Culture, Media, Psychology or a related field
• Experience with Google Docs, Microsoft Office, and similar software tools
• Team spirit, patience, time management, communication and other skills
• Motivation to learn from others and grow inside a busy tourism organization

Nice to have:

• Experience with Freshdesk
• Ability to communicate in French, German, Italian or other languages
• Experience with tour operators and tour agencies

How we set you up for success:

• We invest in your development with paid training and continuous support on the job
• We help you identify the business areas you can excel in and give you the opportunity to specialize in them.
• We support your career growth with a clear path for becoming a senior and a manager, providing extra trainings, workshops, and feedback sessions
• We appreciate your effective work with a rewarding bonus scheme added to your salary
• We cover your public transportation tickets and your company mobile phone usage
• We support your health with private insurance and a daily variety of healthy snacks, fresh salads, and fruit in our office kitchen
• We help you stay fit by contributing to a gym subscription of your choice and by providing extra funds for your grocery shopping
• We offer generous vacation days spread throughout the high season and the rest of the year, to ensure that you stay refreshed and energized during our busiest periods
• We endorse your hobbies and interests with a monthly money supplement only for you

We look forward to hearing from you

Do you have the skills and passion to make customers fall in love with our tours? We invite you to apply now by submitting your CV/resume in English via the form below. If you have further questions please contact us at 210 8846170.